Terms & Conditions

The allotted number of revisions is based on your selected package and you can request as many revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs are met within the package scope.

You are not liable to pay an additional price if the design concepts are not changed beyond the agreed brief. Revised logo concepts are typically delivered within 48 hours. Website design revisions are typically delivered within 24 hours, and web development revisions between 24 and 48 hours depending on complexity. Illustrative logos (logos with an illustration element) have a revision turnaround time of 48 hours.

Turnaround time refers to the time in which your design concepts are furnished against your package purchase after order confirmation and a complete brief.

• Logo new orders: typically 24 to 48 hours. Packages with four or more logo concepts: at least 48 hours.
• New website design (home or index, including revamp designs): minimum 48 hours after order confirmation and complete brief submission.
• Website development for a static site of about 5 to 7 pages: typically three to five business days.
• Orders placed on Friday or Saturday: delivery timing starts from Monday.
• Illustrative logos: first concept typically 48 to 72 hours after order confirmation.

Social Space Bar's refund policy will not apply if:

• You have chosen an all-in-one package where refund terms are excluded or limited.
• The primary design concept has been approved.
• You have already demanded revisions under the package.
• The cancellation has been made for reasons unrelated to the company.
• The company has not been contacted for more than 2 weeks during the project.
• Company policies have been violated.
• Another company or designer has been approached for the same project.
• The creative brief is lacking required information.
• A complete design change has been demanded outside the agreed brief.
• The claim has crossed the stated request-for-refund time span.
• The business is closing, changing name, or changing business direction.
• Reasons such as change of mind, disagreement with a partner, or other reasons that do not pertain to the service.
• For a service bundle, if you are dissatisfied with a particular service, refund applies only to that service and not the entire bundle.
• Final files have already been delivered following your request.
• Items offered free of charge.
• More than 30 days have passed for logo work, or more than 90 days for website work, from the date of purchase.
• Services including but not limited to social media, SEO, domain registration and web hosting.
• For websites, the design has been approved and the website has been sent for development.

Note: Social Space Bar holds all rights to reject any project or cancel the contract when it deems necessary. After a refund, you will not have any rights to use the designs for any purpose. They remain the sole property of Social Space Bar.

You can claim a refund by contacting us through one of the official channels below. As soon as we receive your request, we will respond at our earliest. Once the required analysis is completed, we will initiate the process where eligible.

• Phone: +1 (210) 493-8277
• Email: info@socialspacebar.com
• Contact form or live chat on our official website

After you have received a refund, you will not have any rights to any designs submitted by Social Space Bar.

We do our best to meet your requirements and our designers work to fulfil your expectations. Each design is researched and crafted with care.

Our revision policy within your package is intended to help you reach 100% satisfaction. We aim to exceed expectations and do not stop revisions until you are completely satisfied, within the number of revisions stated in your package.

The complete order will be delivered through the channel confirmed on your order confirmation, and a confirmation email will also be sent where applicable. Turnaround time follows the package, with a typical minimum of 2 business days. For urgent orders, contact our customer support team.

Social Space Bar keeps records of finalised designs for up to three months after project delivery so that, in case of a misplaced file, you can be provided with the same deliverable where available.

Our customer support team is available to answer concerns and queries. Reach us via phone, email or the contact options on our official website.

Social Space Bar is not responsible for communication done via any platform other than info@socialspacebar.com, numbers published on our official website, or channels we confirm in writing. We are not responsible for damages caused by contact details not provided by us. We take responsibility for information provided through our official domains.

• Phone: +1 (210) 493-8277
• Email: info@socialspacebar.com
• Address: United States