Refunds & Dispute

1. 1Select the Open Dispute option from your order details or contact our support team with your project reference.
2. 2Select a dispute reason.
3. 3Select the specific reason for the refund request.
4. 4Give as much detail as possible about your experience, specifying what went wrong.
5. 5Review and agree to the terms and conditions.
6. 6Submit the refund request.
7. 7Note your refund case ID and quote this ID whenever you enquire about status.

Note: Social Space Bar holds all rights to reject any project or cancel the contract when it deems necessary. After a refund, you will not have any rights to use the designs for any purpose. They will be the sole property of Social Space Bar.

A refund may be declined or unavailable where any of the following apply:

• You have chosen an all-in-one package where refund terms are excluded or limited.
• The primary design concept has been approved.
• You have demanded revisions under the package.
• The cancellation has been made for reasons unrelated to the company.
• The company has not been contacted for more than 2 weeks during the project.
• Company policies have been violated.
• Another company or designer has been approached for the same project.
• The creative brief is lacking required information.
• A complete design change has been demanded outside the agreed brief.
• The claim has crossed the stated request-for-refund time span.
• The business is closing, changing name, or changing business direction.
• Reasons such as change of mind, disagreement with a partner, or other reasons that do not pertain to the service.
• For a service bundle, dissatisfaction with one service does not entitle a refund of the entire bundle.
• Final files have already been delivered following your request.
• Items offered free of charge.
• More than 30 days have passed for logo work, or more than 90 days for website work, from the date of purchase.
• Services including but not limited to social media, SEO, domain registration and web hosting.
• For websites, the design has been approved and the website has been sent for development.

For refund questions, contact our team with your project reference and case ID if you have one.

• Phone: +1 (210) 493-8277
• Email: info@socialspacebar.com
• Contact page: /contact
• Related: Terms & Conditions and FAQs on this website